FAQ

 

How to purchase

  • Shop online here in my Etsy shop.

  • To find a physical location, check “Shop in-person” section of Shop page.

    If there is something you don’t see online, please contact me.

Shipping

Shipping is free via USPS Priority Mail. Orders are mailed within 3 business days . You can upgrade to USPS Express or UPS Second Day by adding it to your shopping cart in CG Shop.

Extra fees are: USPS Express - $35, UPS 2nd Day $35.

Packaging

Jewelry pieces are on a card, with information about the process and care instructions on the back. Each piece come in its own satin pouch and box. A gift card can be included by request.

Necklace Clasps and Chains

The default chain length is 18” (unless otherwise noted). If you need 16” or 20”, please let me know. It the clasps are problematic for you, I can add strong, magnetic clasps that are easy to manipulate.

Refunds & Returns

If you’re not absolutely happy with your purchase, please contact me with your concerns. Returns can be initiated within 7 days after you receive your order (please contact me before mailing). A full refund or credit will be issued after I receive the item back in good condition. Sale items are not returnable. Return shipping cost will not be refunded.

Commissions

Yes, I do commissions! Please contact me to discuss you ideas.

Jewelry Storage and Care

These are actual paintings, and should be treated with care. Both the painting and the gilding are protected with varnish and a protective wax coating. Store with care, preferably in the original pouch. Avoid contact with products that contain alcohol, like perfume or hair products, seat belts (for pins) and don’t submerge in water. Cleaning is not generally necessary, but you can very gently buff up the painting with a soft cloth. If you have any other questions, please contact me.

Privacy Policy

I’ll never share or sell your information to any third parties. Newsletter subscribers will receive monthly emails, as well as announcements for special events and sales. You can easily unsubscribe at any time, using the ‘unsubscribe’ link at the bottom of any email you’ve received from me.

Any other questions?

Please contact me!